FAQs

What if I input an invalid address or forgot to add my apartment number?

You have 24 hours to email us with the updated information. Once the 24 hours are over after you have placed your order, your order will be cancelled and you will be refunded. We are no longer guaranteeing the correction of addresses. Therefore, PLEASE be sure to input the correct address upon checking out. No items will be held for repurchase. 

When will my order ship?

Please allow 5-7 business days of processing time (excluding weekends & all holidays.)

Shipping vs. Processing

Processing is the amount of time that it takes for your order to be made. Please, remember that takes 5-7 business days.

Shipping is how long it takes your order to be delivered to you.

What happens if my body butter melts during transit?

No Worries! Allow the body butter to resolidify at room temperature but be sure to keep it away from direct sunlight such as windows. You can also, place it in the refrigerator for a few minutes.

My butter is melted and it looks half full?

All of our butters are whipped and at times if they melt, this may cause a decrease in volume (the fluffy look). We always pipe to the top of the jar but we cannot 100% control the heat. 

How long will my body butter last?

All body butters are naturally made and contain no preservatives. Body butters will last up to one year from purchase date.